Shipping policy

Shipping & Delivery


Delivery Information

Fast Australia-Wide Delivery

Sleeptime Medical ships products Australia-wide using trusted freight partners including TNT, Australia Post and other approved transport providers.

Our goal is to dispatch your order as quickly as possible while ensuring it arrives safely.


Order Processing Times

Most orders are processed within 3-4 Business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy sale periods, dispatch times may be slightly longer.


Estimated Delivery Times
Most orders are delivered within 6-14 business days from the date they are dispatched.

Delivery times are estimates only and may vary depending on your location, product availability, weather conditions and carrier delays. Regional and remote areas may experience longer delivery timeframes.


Adjustable Bed Delivery & Installation

Many adjustable beds include professional delivery and installation throughout most metropolitan areas.

If you're located in a regional or remote area, additional delivery charges may apply. Our team will contact you before dispatch if this is the case.

If no one is available at the scheduled delivery time, additional delivery charges may apply.


Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking information.

You can use this information to monitor your delivery directly with the freight provider.


Incorrect Delivery Details

Please ensure your shipping information is correct before completing your purchase.

Business deliveries must include the business name.

Sleeptime Medical cannot be held responsible for delays or additional freight charges caused by incorrect delivery information supplied during checkout.


Missed Deliveries

If you're unavailable when your parcel arrives:

  • A calling card may be left.
  • Your parcel may be taken to a collection point.
  • Re-delivery fees may apply.

Orders returned to us because they were unclaimed may incur additional shipping charges.


Shipping Within Australia

Sleeptime Medical currently delivers within Australia only.

We ship to metropolitan, regional and most remote locations using trusted freight providers including Australia Post, TNT and other approved carriers where required.

Unfortunately, we do not currently offer international shipping.

If you're unsure whether we can deliver to your area, please contact us before placing your order. Our team will be happy to confirm delivery availability and provide an estimated delivery timeframe.


In-Store Pickup

You're welcome to collect your order from our Prestons showroom.

Simply select In-Store Pickup during checkout or email us your order number before collection.


Delivery FAQ

Do you deliver Australia-wide?

Yes. We deliver to metro, regional and most remote areas throughout Australia. Please contact us prior to ordering to confirm if you are based in a remote area of Australia.

Can I track my order?

Absolutely. Every shipped order receives tracking information.

Can someone else accept my delivery?

Yes, provided they're available at the nominated delivery address.